Financial and Office Policy
Dear Parent/Guardian,
Welcome! Please take a moment to review the following policies and procedures. We
look forward to establishing a long and wonderful medical relationship.
Our office sees patients by appointment only. When making an appointment, please
notify our scheduler of any changes in insurance, address, telephone number, or
emergency contact. This eliminates unnecessary delays on the day of your appointment.
Walk-in and sibling add-on appointments will not be seen until the next available
appointment slot. We want to take care of your child’s illness, but it is unfair to patients
who have scheduled an appointment to ask them to wait while someone without a
pre-scheduled appointment is seen. If you feel your child cannot wait to be seen, ask to
speak to our staff.
If you are unable to arrive for your appointment on time, please call to inform the staff.
We will review the schedule and determine if you can be seen when you arrive or if
your appointment must be rescheduled. There is no guarantee you will be seen if you
arrive past your appointment time.
If you are unable to keep your appointment, we require you to call and cancel as soon
as possible, preferably 24 hours in advance. This allows another patient to schedule an
appointment with our physicians. If you do not cancel your child’s appointment at least
two hours before their appointment time, this will result in a “no-show” on the record
and a $25 charge will be applied. Repeated “no-show” appointments may result in
the family’s discharge from the practice.
We require that a legal guardian accompany a minor unless prior written authorization
is given. The adult accompanying the minor is required to pay in accordance with our
policies. We do not accept third party assignment nor do we recognize or enforce the
terms of divorce decrees.
Payment is expected at each visit, whether it is a deductible, co-payment, percentage
or payment in full. If you are waiting for coverage to become effective or have no
insurance, payment will be expected at the time of the visit. For your convenience, we
accept cash, checks, Visa, and MasterCard. There is a $30.00 charge for all returned
checks. If your check is returned for insufficient funds, your payment options will be
cash, credit card or certified funds (cashier’s check, money order, certified check) only.
Our office verifies insurance eligibility for every visit, but it is the parent/guardian’s
responsibility to be familiar with the insurance plan’s financial coverage. Refer to
the plan’s benefits booklet or website for questions about coverage. Be aware that an
authorization from the insurance company for treatment is not a guarantee of payment.
For any billing questions, please call 602-427-4992. We realize there may be
financial hardship, if so please communicate this to our billing staff. Any accounts with
outstanding balances greater than 90 days from the date of service may be sent to a
collection agency and result in the family’s discharge from the practice.