Communication via Email and Text (SMS)
The provider uses an encrypted, HIPAA compliant email platform called Hushmail to perform email communications with clients. The provider's email address is [INSERT EMAIL ADDRESS] and all email communications should be sent to/from this email address.
The provider cannot guarantee, but will always use reasonable means to maintain the security and confidentiality of email, phone, voicemail, and text information sent and received. The provider is not liable for improper disclosure of confidential information that is not caused by the provider’s intentional misconduct.
The provider will return emails/text messages as soon as possible, but cannot guarantee that any particular email and/or text will be read and responded to within any particular period of time.
Email and texting is not appropriate for urgent or emergency situations. If you experience a mental health emergency, please go to your nearest emergency room and/or call 911.