Competent, considerate and respectful health care, regardless of race, creed, age, sex or sexual orientation.
A personal clinician who will see you on an on-going basis.
An individualized treatment plan which considers you, your child’s and your family’s issues and needs.
A complete, easily understandable explanation of your condition, treatment, illness expectations as well as wellness needs.
Confidential management of communication and records pertaining to your medical care
The information necessary to make an informed decision about any treatment or procedure.
Coordination of care with referral physicians.
Same day urgent illness appointments when you call us early in the day
24 hours, 7 days per week access to a Proyouth clinician for urgent issues.
To participate or not in any research project that might be presented for your consideration.
Any explanation of your medical bill.
The opportunity to file a complaint should a dispute arise regarding care, treatment or service.
The expectation that Proyouth will take reasonable steps to overcome cultural or other communication barriers that may exist between you and the staff.
You are responsible for:
Knowing your health care clinician’s name and contact information.
Giving your clinician correct and complete health history information, e.g. allergies, past and present illnesses, medications and hospitalizations, family and social history.
Providing staff with correct demographic and contact information, so we can readily reach you in the event of a schedule change and to give medical or clinical results. Providing staff with correct insurance information, initially, and when you have any changes.
Communicating to other caregivers not present during the office visit, all pertinent information discussed by the doctor.
Signing a “Release of Information” form when asked so your clinician can get medical records from other clinicians involved in your care and have outside clinician visits forwarded to us
Telling your clinician about all prescription medications, or other therapies, or over- the -counter medications you take.
Telling your clinician about any changes in your condition or reactions to medications or treatment.
Keeping your appointments, arriving on time and if you must cancel your appointment, please call the office at least 24 hours in advance.
Payment of copays, and any balances due at the time of service.
Prompt payment of any balance due for services rendered, after insurance submission.
Treating the Proyouth staff in a cordial and respectful manner.
Allowing for 3-day notification for prescription refills.
Allowing for 5-day notification for any form completion.
Requesting referrals and knowing/obtaining information from your insurance carrier as to network of providers, labs and radiology facilities for referral management.
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