Doctible (Texting Platform)
We utilize a HIPAA compliant, encrypted patient-communications platform “Doctible” to text our patients.
Utilizing this platform, we will text you your appointment information. As a patient, you may use our patient
communication platform to text Dr. Lang questions about your healthcare, including private-protected healthcare
information from 7AM to 9PM daily. He will respond by text on that platform. The Telephone Consumer Protection
Act was created to protect consumers (patients) from unsolicited telemarketing messages (both phone calls and
texts). On July 10, 2015, the FCC issued a new Declaratory Ruling/ Order which clarified and expanded the health
care exemptions to cover wireless/ cellphones, permitting healthcare providers to place artificial/ prerecorded voice
and text messages to cellphones, without the consumers’ prior express consent, written or otherwise, to convey
important “health care messages” as defined and covered by HIPAA. Healthcare messages include messages
relating to appointments and exams, confirmations and reminders, wellness checkups, pre-registration instructions,
pre-operative instructions, post discharge follow-up, and home healthcare instructions.
I understand that even though “Doctible” is a certified HIPAA protected platform, my private cellphone is at
risk for security breaches. I understand that if I ask Dr. Lang or any representative of Dr. Lang and New
Orleans Podiatry Associates, I accept the responsibility that my personal and private health information will
be put at risk. This includes any questions initiated from Dr. Lang, his representatives, and any
representatives of New Orleans Podiatry Associates. For example, when Dr. Lang texts you after a visit to ask
if you have any questions, any questions you ask of him will be answered; that exchange may not be protected
on your cellphone or device. I understand that if I ask any questions of Dr. Lang, his representatives, or
representatives of New Orleans Podiatry Associates, through “Doctible”, I do so with the understanding that
my protected and private healthcare information may be at risk.