Consistent weekly attendance is a key component to effective therapy treatment. Regular session attendance helps to reinforce skill development and assist in the carryover of skills to settings outside the clinic. The appointments you make with our therapists are reservations and are considered a commitment to your child’s developmental health and our business relationship with you. Missed appointments affect everyone, including you, our skilled staff and other families and clients in need of our treatment. When clients do not show for their appointment or do not give adequate cancellation notice, we are not given the opportunity to reschedule that time with another client who is in need of an appointment.
Our clients are expected to maintain an attendance rate of 90% (i.e. attending at least 7 of 8 consecutively scheduled sessions). Missed sessions need to be made up within the current treatment plan period. Sessions that are cancelled by the clinic will not be counted towards your attendance rate.
At MPTC we use a team approach to therapy and believe that rescheduling missed appointments is important for consistency and to help your child achieve their goals. We try to be as flexible as possible with scheduling and appreciate your flexibility too. If your child misses a therapy appointment for any non-emergency reason, the session should be rescheduled. This should be with your therapist, or with another therapist if a desired time is not available with your child’s primary clinician.
Emergencies arise and we understand. This may be due to personal illness, illness of family member, death in the family, inclement weather, or other unforeseen emergency situations. Please contact MPTC by phone at (763) 595-0812, as soon as possible to report the emergency. **If your child does not go to school or daycare due to illness, they should not attend therapy. Please contact our office to cancel the appointment as soon as possible. You are always welcome to leave a message on our 24-hour voicemail.
- NON-EMERGENCY CANCELLATION
Notice of non-emergency cancellations must be given at least 24 hours in advance and are expected to be rescheduled. This includes all other cancellations not specified as an emergency cancellation such as: vacations, schedule conflicts, medical appointments, lack of childcare, etc.
For non-emergency cancellations that are made less than 24 hours in advance, clients will be charged a late cancellation fee of $50.00. This cannot be charged to insurance and is the responsibility of the patient. Fees must be paid in full prior to your next scheduled appointment.
MPTC reserves the right to suspend therapy services if the patient has missed 15% or more of scheduled appointments in a treatment plan period; or if 3 sessions are missed due to late cancel / no-show.