Resolving Care Concerns

Grandview Medical Centre is committed to providing high quality service to our patients. We treat a complaint as any expression of dissatisfaction with our service, which calls for a response.

We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

Formal complaints procedure:

Complete Complaint Report and submit.
The management team will acknowledge receipt of the complaint within a reasonable time frame (approximately one week).
The management team will then meet to investigate the complaint.
In order to address concerns, the team may review the complaint with the appropriate healthcare team member and ask him/her to provide input to a written response.
The team may also arrange to meet with a complainant regarding the concern.
Findings will be communicated back to you within four weeks, unless otherwise notified, i.e. timelines may be impacted by staff vacations, statutory holidays, etc.

Patient Name

Email address

Contact Number

Person completing form on behalf of patient (if applicable)

Date of Incident

Time of Incident

Person(s) Involved

Physician

Staff

Name of person involved (if known)

Description of incident (what occurred, when, where, who was involved)

By checking this box you understand that you will receive communcation regarding your concern within four weeks, unless otherwise notified, i.e. timelines may be impacted by staff vacations, statutory holidays, etc.

I confirm that this is not a personal medical question

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