MWC Pump Tech Form

Pump tech support

Having trouble with your compression pump? Before you submit, please watch the video for your pump and read your user manual. Most problems are fixed in a few minutes.

How-to videos
User manual: SC-2004-DL and SC-2008-DL
User manual: SC-4004-DL and SC-4008-DL
Other models (pick your model, then Instructions for Use)

Pain, numbness, blisters or new swelling? Stop using the pump and call your doctor. Chest pain or trouble breathing: call 9-1-1. This form is not for emergencies.

I watched the how-to video for my pump

I read the user manual for my pump

Patient information

Patient first name

Patient last name

Patient date of birth

Phone number

Email address (optional)

Are you the patient?

Yes No

If not, your name and relationship to the patient

Your pump

The model and serial number are on the label on your pump.

Serial number (if you can find it)

What is going on?

What is the pump doing? (lights, screen message, sounds, or nothing at all)

What have you already tried?

Photo or short video of the problem (optional)

Add file

Please upload a file

How should we reply?

Secure message Phone

Best time to reach you

We review tech support tickets every business day (Mon–Wed 9–3, Thu 9–5, Fri 9–1 Eastern) and reply in order received.

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