Warranty & Return Policy Acknowledgment

Equipment warranty

• Pneumatic compression pumps (Bio Compression) carry a 3-year manufacturer’s warranty.
• Pump garments (Bio Compression leg and arm sleeves) carry a 1-year manufacturer’s warranty.

Midwest Compression LLC will tell every patient about the warranty coverage on their equipment and will honor all warranties under applicable law, including repairing or replacing, free of charge, insurance-covered equipment that is under warranty. An owner’s manual with warranty information is provided for durable medical equipment where one is available.

Compression garments and supplies

Compression stockings, socks, wraps, garments and other supplies do not carry a warranty. All sales of disposable products and supplies are final, except:

• Defective product – if a product shows defective workmanship within the manufacturer’s warranty period, we will honor the warranty and replace it. The product must be returned in its original box and packing.
• Damaged or wrong product – if an item arrives damaged or is not the item ordered, contact us within thirty (30) days of delivery to arrange an exchange. Items must not show signs of wear or laundering, or have any odor such as smoke, mustiness, perfume or other toiletry products.

How to request a return or warranty repair

Call 800-883-1549 or email customersupport@midwestcompression.com to get a return authorization (RA) before sending anything back. Include your name, date of birth, the product and what is wrong. Items must be shipped in their original box and packing.

Retail purchases

• A receipt dated within seven (7) days must accompany all returns of retail merchandise. Product credit is issued for returned retail merchandise.
• There is a $30.00 fee on all returned checks.

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