Dear North Seattle Natural Medicine,

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Attention: New Email Clinic Policy as of Jan 2020: We are now able to bill your health insurance for some email/detailed message based communications. Please note, that the physicians will always have the right to ask for an office visit in lieu of an email. The email content must be brief and not be used to diagnose a new physical ailment. In brief, every seven days we can bill for up to 20 minutes of physician time used to answer emails. On the 8th day, the email billing cycle will restart. We will be limiting this to no more than 3 email communications between the patient and the physician in a one week time period before we request an office visit. Additionally, at any time the physician may request an office visit if the email content is too complex or needs a physical appointment. If you are a cash/private pay patient that is non insured, the cost for up to 3 email communications in 7 days will be $35.

By clicking this, I have read and accept our new New Email Clinic Policy as of January 1st, 2020

***For all non-emergency questions, please allow up to 5-7 business days for a reply. If your provider feels that they would rather schedule an office visit due to the nature of the email, we will let you know. For time sensitive questions, please allow up to 24 - 48 hours for a reply. However, we ask that you do NOT email urgent/emergency needs and especially not at the end of the day or on the weekends. Please seek Urgent care or the ER if needed. Also, please note that the time duration of the messages will be the same if we were take your message by phone.***

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