Cancel your Hushmail subscription

Important

When your Hushmail subscription is cancelled, every user account will be permanently deleted.

Hushmail email address

Enter the primary email address of the Hushmail subscription that you would like to cancel. If you are using a custom domain, enter the email address of your administrator account.

Contact email address

Enter an email address where we can send confirmation or request further information. Make sure to use a different email address than the Hushmail address you are cancelling.

Verify your payment information We need to verify your payment information to confirm your cancellation request.

Credit card (last 4 digits)

Select this option if you can provide the last 4 digits of the credit card that's being used to pay for your subscription.

PayPal (invoice ID)

Select this option if you can provide the PayPal invoice ID from your most recent transaction.

None of the above

Select this option if you are unable to verify your payment information.

Last 4 digits of your credit card number

Your PayPal invoice ID

What is the primary reason that you are cancelling your subscription?

It was too hard to set up It’s missing expected features Too many errors, bugs, or delays My clients didn't like it The cost is too high I'm closing my practice or changing jobs No longer have a need for it None of the above

What did you find to be most challenging about setting up your Hushmail subscription?

Which missing features were you hoping or expecting to find in Hushmail?

Could you tell us about the errors, bugs, or delays you encountered?

How did your clients describe their experience using Hushmail?

Is there a price point at which you would consider continuing with your subscription?

Would you recommend our service to colleagues or peers in your industry? Why or why not?

Could you share more about what changed in your situation that led to you no longer requiring our service?

Could you provide any additional details about why you are cancelling?

I am required to archive my emails as per HIPAA retention requirements

We require additional information in order to confirm your cancellation request. After you submit your request, we will send further instructions to the Hushmail email address that you entered above.

After you submit your request, please wait for a confirmation email from us. Most requests are processed within 2 business days.

Your information will be encrypted.