Privacy Policy
BLACK SWAN COUNSELING SERVICES, LLC
WEBSITE PRIVACY POLICY
Effective Date: September 20, 2026
Introduction
Welcome to the website of Black Swan Counseling Services, LLC ("we," "us," or "our"). We are committed to protecting your privacy online. This Website Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any contact forms, online booking tools, or interactive features.
Please Note: This policy applies strictly to information collected on our public website. It does not govern Protected Health Information (PHI) collected during clinical intake or therapy sessions. Public website interactions do not automatically establish a clinician-client relationship. Clinical PHI is strictly governed by our HIPAA Notice of Privacy Practices (provided above).
Information We Collect
We may collect information about you in a variety of ways when you interact with our website:
Personal Data: Voluntarily provided information, such as your name, email address, telephone number, and any text message you submit via our online contact or appointment request forms.
Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.
Cookies and Tracking Technology: We may use cookies, web beacons, and other tracking technologies to help customize our site and improve your user experience. You can choose to accept or decline cookies through your individual browser settings.
How We Use Your Information
We use the information collected via our website to:
Respond to your inquiries, contact form submissions, and initial consultation requests.
Monitor, analyze, and optimize website usage and trends to enhance your online user experience.
Prevent fraudulent transactions, protect against theft, and monitor against criminal activity on our web infrastructure.
Comply with applicable legal or regulatory frameworks.
Disclosure of Your Information
We do not sell, rent, trade, or otherwise share your personal information collected on this website with third parties for their promotional or marketing purposes. We may share information only in limited scenarios:
Third-Party Service Providers: We may share your data with trusted third parties that perform vital business operations for us, such as secure website hosting, web analytics providers, or secure, encrypted online scheduling software. These providers are bound by strict confidentiality terms.
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, investigate potential policy violations, or protect the rights, property, and safety of others, we will share data as permitted or required by Florida and Federal law.
Security of Your Information
We utilize professional administrative, technical, and physical security controls to help protect your personal information. Our website utilizes standard Secure Socket Layer (SSL/TLS) encryption technology to safeguard data transmissions between your browser and our servers. Contact forms on the site are made with HIPAA compliant software, through Hushmail, and encrypts your information as it is sent to the practice. However, please remember that no electronic transmission over the internet can be guaranteed 100% secure; any text transmitted through web contact forms is done so at your own risk.
Contact Us
If you have questions or comments about this Website Privacy Policy, please reach out to us directly through the official contact channels listed on our website for Black Swan Counseling Services, LLC.