Staff Qualifications
The personnel providing the above services include counselors, administrative staff and interns, Counselors who have a bachelors or masters degree
in counseling, psychology, criminal justice, social and work or a related field. Also, an intern completing his/her master’s degree may provide
services. Counseling interns are supervised by our professional staff. Other services are provided by our staff, bachelor-level interns and trained
volunteers.
Cancellation & No-Shows
Intake /orientation sessions and individual intake services are by appointment only. You are responsible for keeping your appointments and arriving
on time. It is your responsibility to notify the office 24 hours in advance to reschedule with your counselor if you cannot keep an intake or
individual appointment.
About Counseling
The staff believes that most clients have the ability to resolve their problems with a counselor’s assistance. An initial session is scheduled for the
purpose of evaluation and to formulate a plan that is within the Battering Intervention & Prevention Project Guidelines for the State of Texas.
While your counselor may offer tools for change, it is the client’s responsibility to use the tools. You have the right to refuse or to negotiate
modifications of any technique that you believe is harmful. Possible positive or negative effects of entering or not entering counseling and/or not using
certain techniques may be discussed at any time during our counseling relationship at the initiation of either you or your counselor. You are in complete
control and you may end your service relationship at any time. Should you and/or your counselor believe that additional referrals are needed, appropriate
referrals will be made. It is your responsibility to pursue referrals and recommend resources. Although intake/orientation sessions and group may be
very personal, the relationship between you and your counselor is professional rather than social. Contact with your counselor will be limited to initial
sessions and group. You will be best served if the individual sessions are by appointment. * In the event of an emergency you may contact 911, or visit
your nearest emergency facility.
Policy for Clients
Records & Confidentiality
A summary of our communication becomes part of the clinical record, which is accessible to you on request. Confidentiality is defined as keeping
private the information shared by you with your counselor. The Behavioral Solutions of Texas, LLC-Batterers Intervention Prevention Program
personnel may access your records for data collections, case staffing, joint case management or clinical supervision. These staff members will also
respect the privacy of your records.
In accordance with the Texas Department of Criminal Justice-Community Justice Assistance Division and Texas Council on Family Violence Battering Intervention & Prevention Project guidelines:
Clients are required to sign a Consent for Release of Information, which permits information to be released to the victim/partner and or
designated representative, law enforcement, the courts, correction agencies and any others in accordance with agency policy. A statement signed by
you is required before any information may be released to anyone outside The Behavioral Solutions of Texas, LLC-Batterers Intervention Prevention
Program. This right applies with the following exceptions:
(a) when a court of law subpoenas information shared by you with your counselor;
(b) when there is reasonable concern that harm may come to you or others (i.e., child abuse, suicide or homicide); and
(c) when there is disclosure of sexual misconduct or sexual exploitation by a previous therapist or mental health professional. Additionally, all instances
of suspected or confirmed child abuse and/or neglect are required by law to be reported to Child Protective Services. You have the right to refuse the
release of information to other individuals or agencies.
We ask that you keep confidential information you may learn about other clients who are receiving services from The Behavioral Solutions of Texas,
LLC-Batterers Intervention Prevention Program.
Ethics & Grievances
All agency services will be delivered in as professional and ethical manner as possible. It is impossible to guarantee any specific results regarding your goals.
However, if you have concerns regarding your counselor’s services, please inform your counselor. If your counselor is not able to resolve your concerns,
you may report your complaint to your counselor’s immediate supervisor