Administrative Assistant Position Questions

Name

E-mail Address

Phone Number

Relevant Experience: Please describe your most relevant administrative experience. Include the type of workplace, the administrative responsibilities you personally managed, and the approximate length of time you performed this work.

Competing priorities: Tell us about a time you had several competing priorities or deadlines. How did you decide what to do first, keep track of outstanding tasks, and ensure that nothing was missed?

Accuracy and confidentiality: This position involves managing confidential client records, consent forms, appointment details, and payments. Describe your experience working with sensitive information, including a system or process you have used to maintain accuracy and protect confidential information.

Technology: Which administrative systems or software have you used regularly? Please describe your experience with scheduling, electronic records, spreadsheets, email management, payment processing, or payroll, as applicable. Some of the systems we use include OWL Practice, Hushmail, and Microsoft Office.

Client communication: Imagine a parent contacts Riverwise because they are frustrated about the wait for an assessment and wants an appointment immediately. Briefly describe how you would respond while remaining empathetic and working within the clinic's scheduling limitations.

Waiting Room Support: Our clinic can have several children, adolescents, and families in the waiting area at the same time. At times, the waiting room may become busy or noisy, a family may need assistance, or a child may become bored or dysregulated while waiting. How would you manage a busy waiting room while ensuring that families feel welcomed and supported, client privacy is respected, and the environment remains safe and comfortable for everyone?

Collaboration: At our clinic, administrative staff and clinicians work closely together throughout the day. We value a workplace that feels welcoming, respectful, organized, and supportive, particularly during busy or stressful periods. Tell us about how you contribute to a positive workplace environment. Can you share an example of how you have worked collaboratively with colleagues, handled a difference of opinion, or helped maintain a positive team atmosphere during a busy or challenging time?

Availability and contract fit: This is a one-year maternity leave contract beginning in January 2027. The position is on site in Barrie, Monday to Friday, 8:30 a.m. to 4:30 p.m. Please confirm whether you can meet these requirements and briefly describe your interest in a fixed-term position.

Please feel free to share any other information you would like us to know about you, and why you would be a great fit for this position.

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