Our practice is committed to providing high-quality care in a respectful and professional environment. A constructive and trusting provider-patient relationship is essential to effective treatment. If a patient engages in conduct—whether through public forums, written communication, or direct interaction—that is disparaging, hostile, or undermines the integrity of this relationship, we reserve the right to terminate care and formally discharge the patient from the practice. All decisions regarding discharge will be made in accordance with ethical guidelines and applicable laws.
While we strive to maintain a professional and supportive relationship with all patients, there are instances where it may no longer be appropriate to continue the physician-patient relationship. This includes repeated non-compliance with treatment, missed appointments, defamatory actions against the practice or behavior that is disruptive, disrespectful, or otherwise intolerable to staff or to other patients. Such conduct can severely impact on the quality of care provided and will be grounds for termination from the practice.
If you are unable to keep your scheduled appointment, we require at least 48 business hours’ notice to cancel the appointment, so that we may offer the appointment time to another patient.
Business Hours:
To ensure proper notice within our business hours:
Monday appointments must be cancelled by 4:30 PM on the Thursday of the prior week.
Saturday night sleep studies must be cancelled by 12:00 PM on the Thursday of the prior week.
Sunday night sleep studies must be cancelled by 4:30 PM on the Thursday of the prior week.
Multiple missed appointments, regardless of appointment type, may result in you needing to seek medical care outside of Pacific Sleep Program.
Missed Appointment Fees:
Discharge Policy for no shows/late cancelling:
You may be discharged from the practice if you have:
Insurance Disclaimer:
All late cancellation fees and missed appointment fees are NOT payable by your insurance company and will be billed directly to you.
I hereby consent to using live telemedicine services provided by Pacific Sleep Program. I understand that telemedicine services are conducted through an interactive audio and video connection which allows my provider to consult with me about my medical condition. I understand that these services may involve the communication of my health information, both orally and visually, to my provider.
I further understand the following with respect to Pacific Sleep Program’s telemedicine services:
Excessive Daytime Sleepiness (EDS) is a potentially serious medical condition associated with a variety of sleep disorders. It can impair attention, judgment, and motor coordination—greatly increase the risk of motor vehicle accidents.
Individuals with EDS are approximately twice as likely to be involved in a crash compared to the general population. These accidents are also significantly more severe: the risk of injury or death is three to five times higher in collisions involving drivers with EDS.
Drowsiness impairs the brain similarly to alcohol. It slows reaction times, reduces vigilance, and compromises decision-making. Driving while drowsy can be just as dangerous—and just as deadly—as driving under the influence.
While temporary alertness tricks like drinking caffeine, turning up the radio, rolling down the window, walking around, or slapping yourself may seem helpful, they are not effective or reliable. Caffeine may offer brief stimulation but does not eliminate the underlying sleepiness. These “quick fixes” can create a false sense of safety and delay necessary rest—increasing your risk of a crash.
The only safe and effective remedy for drowsiness is sleep.
If you feel drowsy while driving, you must pull over and stop the vehicle immediately in a safe location. Continuing to drive while sleepy endangers not only your life, but the lives of others on the road.
Safer Alternatives to Driving Drowsy:
Drowsy driving crashes most commonly occur when the driver is alone in the vehicle. When possible, carpooling is a safer option, providing someone else who can monitor alertness and take over driving if needed.
Pacific Sleep Program is not liable for any consequences arising from a patient’s failure to recognize, disclose, or appropriately manage symptoms of Excessive Daytime Sleepiness (EDS). This includes, but is not limited to, motor vehicle accidents, personal injuries, fatalities, property damage, or legal actions resulting from impaired functioning or drowsy driving.
It is the patient’s sole responsibility to seek timely medical evaluation, comply with all treatment recommendations, and refrain from operating vehicles or heavy machinery while experiencing symptoms of EDS or untreated sleep disorders.
Pacific Sleep Program explicitly disclaims any and all liability for accidents, injuries, damages, or losses caused directly or indirectly by drowsy driving or other impaired activities. Failure to take appropriate action in response to EDS may result in serious injury, death, or legal consequences.
If you experience persistent daytime sleepiness, it is critically important that you inform your healthcare provider and abstain from any activity that could endanger yourself or others.
For sleep studies, (either at home or in lab) and PAP application, the most likely and most serious risks of the procedure include, but are not limited to:
I am aware that there may be other risks or complications not discussed that may occur. I also understand that during the course of the proposed procedure, unforeseen conditions may be revealed requiring the performance of additional procedures, and I authorize such procedures to be performed. I acknowledge that no guarantees or promises have been made to me concerning the results of this procedure or any treatment that may be required as a result of this procedure.
Controlled substances are those that are closely controlled by local, state, and federal government.
Pacific Sleep Program is a Center of Excellence for Inspire Sleep Apnea Therapy and follows all recommended care pathways. I understand that the Inspire neurostimulator therapy's effectiveness depends on consistent use of the device as prescribed and adherence to the follow-up schedule and treatment of concurrent sleep disorders. Non-compliance with the treatment plan may result in reduced efficacy or complications and is not the responsibility of Pacific Sleep Program. Use of Inspire therapy requires:
As a courtesy to you, our office will bill your insurance company on your behalf for services rendered, provided complete and accurate information is provided at the time of each visit.
For patients with an estimated sleep study balance of more than $250, we will require a deposit of the estimated balance of the procedure cost. We will be contacting patients for this deposit to be paid 14 days prior to the sleep study. We will also be collecting any outstanding balances owed for prior services provided by our clinic.
If a patient requests that their medical records be transferred to another sleep medicine practice, this will be considered a formal indication of their intent to transition care. As such, the patient will be automatically discharged from our practice effectively on the date the records are released. We will no longer be responsible for the patient’s ongoing care or treatment following the transfer.
I certify the information given by me is correct and I have read and consent to the terms of the financial agreement. I certify that I am the patient or am otherwise authorized to execute this document and accept its terms on behalf of the patient. I assume individually all financial responsibility by signing this form.
By signing below, I (Patient or Authorized Consenter) hereby acknowledge I have read and fully understand the above information. I have asked questions about anything not clear to me and am satisfied with the answers I have received. I understand that I may revoke my consent or authorization at any time except to the extent that action has been taken in reliance on such consent or authorization
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