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Southlake Kidney Specialists, PLLC Office policy:
Patients are seen in the office by appointment only. Please call (817) 233-6923 to make an appointment. For your initial visit, we request you to download and fill out the forms in Forms section. If this is not possible, please arrive in the office fifteen minutes early to fill out necessary paperwork.
Cancellation / No-Show Policy
If you can't make it to your appointment, please call our office before 24 hours prior to your scheduled appointment. Your cancellation will be considered late if it's made within 24 hours of this scheduled time.
Southlake Kidney Specialists implements a NO SHOW policy. If a patient does not cancel or reschedule their appointment within 24 hours of the appointment date, our office will charge $25.00 for all late cancellations and no-shows. While we make every effort to avoid this, due to occasional scheduling changes, you may receive a call to change your appointment time.
Insurance and Billing
Dr. Devidoss is a provider for several PPO and HMO insurance plans and her office will be happy to file your claim for you. Copayments are due prior to seeing the physician at the time of service. You are responsible for obtaining any necessary referral or authorization from your primary care physician. You are responsible for any non-covered charges. If your insurance does not make payment within 45 days, you may be asked to call them for the status of the claim.
Frequently, insurance companies may require additional information from the patient prior to processing a claim. If you receive such information in the mail, please fill out the form and mail it back to your insurance company as quickly as possible. Failure to do so will make you responsible for the entire bill regardless of the contract status. We will expect payment of the deductible and coinsurance amount at the time of your service, or proof that your deductible has been met. We allow 60 days for processing of your insurance claims. At the end of that time, if your insurance has not paid, the entire balance becomes your responsibility.
-Medicare: Dr. Devidoss accepts assignments for Medicare patients. We will file with Medicare on your behalf; however, co-payment is expected at the time of service which is 20% of the Medicare allowable. If your deductible is not met, we will collect in full for services rendered.
-Medicaid: Dr. Devidoss's office will file claims to Medicaid on your behalf. You must present a current copy of your Medicaid card at each visit.
If your account is over 120 days old (4 months) and there has not been any effort to pay the balance, the account will be reported as a bad debt to the Credit Bureau.
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