Monday 8:00 am – 4:30 pm, Tuesday-Friday 8:00 am – 3:30 pm.
We are closed for lunch between 12:00 pm – 1:00 pm on Mon/Wed/Fri,
and from 12:00 pm – 12:30 pm on Tue/Thurs.
: You must dial 911 to seek immediate medical attention
We seek to accommodate the needs of our patients and will schedule your appointment at the most convenient time possible,. However, we will need all records from previous doctors who treated you for the same condition including Primary Care Physicians. These records usually must be reviewed by our doctor prior to schedule your appointment.
APPOINTMENT REMINDER CALLS
Central Florida Pain & Rehab Clinic will attempt a courtesy reminder text to patients prior to their scheduled appointment. This is not an obligation and the patient will be responsible for keeping the appointment time. In case of a patient phone number change or disconnection, the patient is responsible to communicate with us to confirm the appointment. If patient does not confirm an appointment, Central Florida Pain & Rehab Clinic reserves the right to cancel the appointment and charge the no-show fee
APPOINTMENT ARRIVAL TIME
Patients must arrive on time to the scheduled appointment. Our office reserves the right to not see a patient past their appointment time.
NO-SHOW/LATE CANCELLATION POLICY
Failure to keep a scheduled appointment has, in effect, prevented another patient from receiving medical care during the allotted time slot. Cancellations or reschedules must be received 24 hours in advance for follow up appointments, and 48 hours in advance for procedures, so that we may accommodate patients who need to be seen. If a patient fails to no show or late cancel for an appointment and does not provide the proper notice, a no-show or late cancellation fee will be charged. No Show/Late Cancelation fees are as follow: Follow Up Visits $ 25.00, Procedures $ 75.00, EMG/NCS $ 100.00. These charges will not be billed to an insurance provider. Your appointment time is allotted to you so we will charge you for failure to call.
INSURANCE AND DEMOGRAPHIC INFORMATION
We must verify your insurance and demographic information at each visit. This ensures that we process accurate billing for you and your insurance company. You must notify the office of any changes regarding your demographic or insurance information. Changes of insurance must be verified prior to your visit, otherwise your appointment might be rescheduled. If you do not have your insurance card or insurance information available at the time of your initial visit, you will be considered self-pay and payment will be expected at the time of service.
PAYMENTS AND COLLECTION FEES
Your co-pay, co-insurance amount and/or deductibles are due at the time of service. We are unable to discount, waive or bill these fees at a later time due to our contracts with the insurance companies. All outstanding balances are also due at the time of your visit. If, for an unforeseeable reason, you do not have the co-insurance amount and/or deductible with you at the time of service, please be aware that Central Florida Pain & Rehab Clinic may charge you an administrative surcharge of $15.00 for processing these payments after your visit. You may be asked to reschedule your appointment if you are unable to make payment. We accept Cash, Visa and MasterCard.
If any pending balance it is not paid within 30 days, a 1.5% finance charge per month will be added. Accounts past due after 90 days, are
turned to a collections agency. An additional 40% fee is added to account balances once they are turned to collections.
As a courtesy, our office will file your insurance if you provide us with the proper information. You are expected to pay your deductible and any out-of-pocket portions at the time services are rendered. In the event your insurance overpay, we will refund you promptly. Since your insurance coverage is a contract between you and your carrier, if payment is not received from them within 60 days, you are immediately responsible for the remaining balance.
Central Florida Pain & Rehab Clinic requests scheduled patients bring only one companion to an appointment. In the event that more than one person accompanies a patient, only one will be permitted in the clinical area. All other members must remain in the waiting room. If you must bring your child/children, for their own safety they have to remain in the waiting area during all your appointment time. If your child/children are under the age of 8, and adult must accompany them during your visit.
Central Florida Pain & Rehab Clinic will not be responsible for unattended child/children.