LATE AND NO-SHOW POLICIES

Ennis Pediatrics

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LATE AND NO-SHOW POLICIES

5 MINUTE LATE POLICY

When a patient is more than 5 minutes late for an appointment, that appointment will be rescheduled. We will do all we can to find an appointment on the same day (possibly with a different provider), but we cannot guarantee that your child will be seen the same day. Please be aware that we have limited times for checkups and rescheduled check-up appointments could be several weeks delayed.

We value all of our families and recognize the difficulties you face in trying to coordinate all the demands made upon your time. This late policy, however, is what we need to run our clinic in a timely manner. Please be aware that when a patient is late all of the visits following are affected and delayed. When our patients are on time we see all patients in a timely manner!

I have read and understand the above 5-minute late policy (sign below)

NO-SHOW POLICY

When an appointment is missed without a call to cancel or reschedule, it is considered a "no-show". When a patient does not appear for their appointment this keeps us from seeing other patients that could have been seen instead.

Patients who do not call in advance to cancel an appointment will be charged for the missed appointment. There is a $25 charge for no-shows for sick visits/ADHD follow-ups/mental health follow-ups not cancelled at least one hour before the appointment. There is a $50 charge for no-shows for check-ups/initial ADHD/initial mental health visits not cancelled at least 24 hours before the appointment.

Patients who "no-show" will receive a letter advising them of the missed appointment. At the time of the second letter, the patient will be advised that another "no show" may result in dismissal from the practice. A third "no show" letter can result in a dismissal letter.

Again, we value you as a patient! This no-show policy helps us ensure that our appointment schedules are fully utilized for all of our patients.

I have read and understand the above no-show policy and the charges that apply (sign below)

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